Here are some frequently asked questions. If you need anything else please don't hesitate to ask us.



Washing my embroidered product

Some items can be machine washed while others should be hand washed. Instructions for each item are located under the "Product Care" section on the product page.

Can I cancel my account at any time


Can you digitize my photo for me?

Yes, provided it meets certain criteria oulined below:

  • The image quality is good
  • no copyright infringment - you have the rights to the image. We can't be help liable for it.

Can I return a custom made item

No, we do not accept returns on custom items. We do our best to ensure the product is correct and specific to you before we send the finished product.

General care for my item

Our items are made from quality materials. Please note that the thread used in the embroidered image will not give off color. Care should instead be given to your item when washing. Instructions for each item is located on the product page under the "Product care" section.

Don't see an answer?

Please send me your question and I will get back to you with an answer.